Shipments and returns
Packages are generally shipped within 24-48 hours of receipt of payment and are shipped via GLS with tracking and delivery without signature. Whatever shipping choice you make, we will provide you with a link to track your package online. Shipping costs include handling and packaging costs, as well as shipping costs. Shipping costs are fixed, and are included within the price of the product, so the price of each product is to be understood including the shipping price. The parcel will be shipped at your own risk, but special attention is paid to the protection of fragile items. The boxes are widely sized and the items are always well protected. For shipments of greater weight it is advisable to contact directly Swiss Joint ([email protected]) to arrange order and shipping costs.
The return, in case of an error by Swiss Joint or in case of damaged casing of one or more products during shipment, is guaranteed within seven days from the date of receipt of the order. In these cases, the cost of the return will NOT be charged to the customer. Otherwise (eg incorrect choice of the product by the customer) Swiss Joint is not obliged to make any return, therefore the cost for this action will be totally paid by the customer.
RIGHT OF WITHDRAWAL
1. In accordance with the provisions of Legislative Decree 206/2005, the right of withdrawal consists in the customer's right to withdraw from the contract, returning the purchased products resulting in a refund of the price or replacement with another product.
2. The right of withdrawal is the right of natural persons acting for purposes not directly related to their professional activity. Therefore, retailers and companies are excluded from this right.
3. To exercise the right of withdrawal must send written notice to the following address: Swiss Joint, Via Trento n.118, 84129 Salerno (SA) within 14 (fourteen) days of receipt of products. This communication can be sent by post or e-mail ([email protected]).
4. To exercise the right of withdrawal it is necessary to return the products in an intact state of conservation and with original labels not removed. The packaging of the products must be accurate, in order to safeguard the original enclosures from damage, apposition of written or labels.
5. The products must be returned within 14 (fourteen) days from the date of their receipt, to the following address: Swiss Joint, Via Trento n.118, 84129 Salerno (SA).
6. The customer can: request the replacement of the product, request a refund of the price of the product request a value voucher corresponding to the amount paid, to be used later. The refund of the purchase amount or the possible replacement of the products will take place in about 14 days from receipt of the returned goods, subject to verification of the state of conservation.
7. The reimbursement does not include transport costs, both those incurred for the original shipment of goods and those for the subsequent return.
For more information, please refer to the "Terms and Conditions of Use" section.